Fraserburgh Heritage Centre Privacy Notice

Frasrerburgh Heritage Privacy Notice

Fraserburgh Heritage Society Ltd

The Society operates and manages the award-wining Fraserburgh Heritage Centre.

The Society is a charitable institution which runs the Heritage Centre on a voluntary basis.

The Society is responsible for the acquisition, preservation and display of Fraserburgh and District (AB43 area code) cultural, historic and social heritage.

About this Privacy Notice

This privacy notice applies to information we collect about:

  • Visitors to our digital channels (e.g. website, apps)
  • Devices detected by our free Wi-Fi service
  • People who use and support our services
  • Job and volunteering applicants

The notice provides information on how we use any personal information we collect about you, your rights to access and correct the information we hold about you and how to contact us for queries or complaints about our use of your personal information, or to unsubscribe from marketing communications.

Our Details

Charity number: SC 000959
Company number: SC 421764

Registered office address
Fraserburgh Heritage Centre,
Quarry Road,
AB43 9DT

Complaints and how to contact us

At any time you may request that we delete or correct your personal information by contacting the Society’s Data Protection Officer:

Data Protection Officer
Fraserburgh Heritage Society Ltd.
Quarry Road
AB43 9DT

You have a right at any time to stop us from contacting you for marketing or any other purpose. If you would like to opt out of receiving communications from us please email

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, and direct you towards this notice for more information. We take great care in storing this data.

When do we collect personal information?

Personal information is collected directly from you when you interact with us and alow us to do so, for example

  • Join as a member
  • Make a financial donation
  • Apply for a role with us
  • When you register with Fraserburgh Heritage Centre to use our services
  • When signing up to a campaign or for our newletter
  • Provide feedback
  • Make a purchase
  • Visit our website
  • Sending and receiving email
  • Supplying us with goods or service

Information may be collected in person, over the phone, through our website, social media or from something you posted to us.

We also collect information when you allow others to share it with us via third parties, for example

  • Company contacts
  • Organisations processing data on our behalf,e.g. Direct Debits
  • Third party fundraising sites e.g. Just Giving

What personal information do we collect?

personal information we collect may include:

  • Your name, including title
  • Gender
  • Date of birth, only where needed for age related products
  • Postal and email addresses
  • Phone numbers
  • Bank Details
  • Your age, ethnicity, disability and family status where appropriate
  • Relationships including spouses, partners, work colleagues, connections where appropriate

Information collected regarding donations to Fraserburgh Heritage Centre

We collect information about you when you make a gift to the Heritage Centre's collections, or indicate a future bequest. This information is used to verify the provenance and copyright of the item and to provide an audit of ownership. This information will not normally be made publicly available; consent will be sought form the donor if an occasion arises in which the donor's name is required to be linked to an item on display.

We also collect information about you relating to any financial support you give the Heritage Centre, and this may be shared for the processing purposes, e.g. with HMRC or your bank


Under Review


A cookie is a small file which stores information that a website puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site. We do not currently use cookies.

We collect information about you in order to fulfil our public task and provide you with the service/s you have requested.

When you sign up to a newsletter or opt-in to our communications using our forms (e.g. a donation form or online form) or in person, then you are giving us your consent to send you marketing and fundraising materials by the methods you have chosen (e.g. email or phone call). We will never send you marketing by email or SMS without your consent, and you can withdraw your consent at any time.

We will ensure we have a legal basis to use your personal information for the other purposes mentioned in this policy (usually with your consent, further to a legitimate interests assessment, or because the use of your data is necessary to comply with a legal obligation).


Processing your donation or purchase

When you make a donation or other payment to us, we will use your payment and contact details, payment amount, date and time of payment; to process that payment and take any follow-up administrative action needed (for example, sending a receipt or acknowledgement letter).

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you. This would include Direct Debit confirmations, thank you and renewal letters, member benefits, and queries regarding returned mail or bounced payments. .

Gift Aid Processing

If you choose to include Gift Aid with a donation to us, then we will also ask for your address and UK taxpayer status as this information is required by law.You can read more about how Gift Aid works here. This information is needed for us to fulfil our obligations under tax (sections 413 to 430 Income Tax Act 2007) and charity law. Information associated with Gift Aid declarations must be retained for 7 years. This information will be shared with HMRC for tax regulation purposes and may also be shared with the Fundraising Regulator and the Charity Commission in the event of an enquiry or investigation.

Responding to enquiries

If you contact us with a question, comment, compliment or complaint then we will keep a record of this correspondence and any associated documents so that we have the information available in the event of a follow-up, dispute or investigation.

Notifying you of changes to policies

If we make significant changes to our policies which may affect you, we will use your contact details to inform you of the changes.

Compliance with the law

As with all charities, we ensure that our activities comply with the law. Therefore we may need to share or use your personal information if we are required to do so by law (for example, in response to a warrant or court order) and we may use information from other sources for the purposes of fraud prevention, for example to comply with money laundering regulations, or to protect people’s rights, property or safety.

If certain levels of donation are made, the Fundraising Regulator’s Code of Fundraising Practice requires us, and all charities in the UK, to perform checks. More details can be found at

For your safety and security CCTV is in operation in public areas of Fraserburgh Heritage Centre premises. This footage is stored temporarily, and CCTV signage is prominently displayed. This is to ensure our and your legitimate interests – keeping you, our building, people and collections safe.Fraserburgh Heritage Centre abides by the CCTV Code of Practice in the management of information recorded and retained by surveillance equipment.

Fraserburgh Heritage Centre takes care of your information seriously and protects your personal information in a range of ways including secure servers, firewalls and SSL encryption. We follow payment card industry (PCI) security compliance requirements when processing credit card payments.

Under new data protection laws, effective from May 2018, you have rights in relation to your personal data. These rights are: Access, Rectification, Erasure, Restriction, Data portability, Object, Complain, Withdraw consent.

At any time you may request that we delete or correct your personal information by contacting the Society’s Data Protection Officer:

Data Protection Officer
Fraserburgh Heritage Society Ltd.
Quarry Road
AB43 9DT


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